Decision, Operations & Information Technologies

Speaker Bios

Keynote Speaker

Jacques S. Gansler


The Honorable Jacques S. Gansler, former Under Secretary of Defense for Acquisition, Technology, and Logistics, is a Professor and holds the Roger C. Lipitz Chair in Public Policy and Private Enterprise in the School of Public Policy, and is the Director of the Center for Public Policy and Private Enterprise.  As the third-ranking civilian at the Pentagon from 1997 to 2001, Professor Gansler was responsible for all research and development, acquisition reform, logistics, advance technology, environmental security, defense industry, and numerous other security programs.  Before joining the Clinton Administration, Dr. Gansler held a variety of senior positions in government and the private sector. He is a member of the Defense Science Board, a member of the National Academy of Engineering, a member of the GAO Advisory Board, and a Fellow of the National Academy of Public Administration.  For 2003 – 2004, he served as Interim Dean of the School of Public Policy.  For 2004 – 2006 Dr. Gansler served as the Vice President for Research at the University of Maryland.


Sandor Boyson

Dr. Sandor Boyson serves as Director, Supply Chain Management Center; and Research Professor at the Robert H. Smith School of Business at University Of Maryland College Park; and holds an Affiliate Faculty Appointment at the Institute Of Systems Research, Clark School of Engineering, College Park.  

His research on supply chain management has been highlighted in three books, “Logistics and The Extended Enterprise” (Wiley, 1999); “In Real Time: Managing The New Supply Chain” (Praeger, 2005); and “X-Treme Supply Chain Management” (Routledge, 2010), published as a collaboration with the Council Of Supply Chain Management Professionals. He currently is a research advisor/ principal investigator on IT Supply Chain Risk Management for the National Institute of Standards & Technology (NIST) and the author of two reports on the subject released through NIST in 2011/2012. 

He has thirty years of experience as a senior supply chain consultant to public organizations as varied as the World Bank, the Governments of Thailand, Indonesia, Panama and Puerto Rico and the U.S. Department Of Defense; and to private sector organizations such as IBM/Sterling Commerce, Avaya, SAIC and the Chicago Tribune.

In addition to his supply chain research and consulting, Dr. Boyson teaches graduate courses in Supply Chain Management and Supply Chain Risk Management at the R.H.Smith Business School. 

His work has received international exposure. He has been selected as a Supply Chain Thought Leader by World Trade Magazine (2006). He has served as keynote speaker at the Pacific Asian Forum For Trade and Development (PAFTAD) in 2006; the Supply Chain Management Review’s Thought Leader Series and the China Higher Education Press’ National Conference for University Supply Chain Program Directors in 2005; and the Greater China Logistics Forum and the E-Logistics Annual Conference sponsored by Tekes, the Finish Government Economic Development & Technology Authority in 2004.

Wedad Elmaghraby

Dr. Wedad Elmaghraby is an Associate Professor of Operations Management and Management Science.  Her broad research interests are in procurement, auctions, pricing and behavioral operations management. Her current research studies how traditional procurement and pricing practices of businesses are impacted by strategic behavior of their customers and behavioral biases in decision making.  Dr. Wedad Elmaghraby joined the R H Smith School of Business at the University of Maryland in 2005. Prior to that, she was on the faculty at the School of Industrial & Systems Engineering (ISyE) at Georgia Institute of Technology and the Stern School of Business at NYU. She holds a BA from Cornell University in Economics, a B.S. in Operations Research and Industrial Engineering, and a MS and PhD degree from the University of California, Berkeley in IEOR. Her work is published in Management Science, M&SOM, POM, Games and Economic Behavior. She serves as an Associate Editor for Management Science, M&SOM and Decision Analysis. 

Young M. Lee

Dr. Young M. Lee is a Manager of Manufacturing and Sustainability Analytics, a Research Staff Member and an IBM Master Inventor in the Business Solutions and Mathematical Sciences Department of IBM’s T.J. Watson Research Center, U.S.A.  Dr. Lee received B.S., M.S., and Ph.D. degrees in chemical engineering from Columbia University.  He joined the IBM Research Division in 2002, and has been working in various mathematical modeling projects in the areas of energy management, supply chain, manufacturing and service sciences and developed numerous simulation and optimization models for both IBM and external clients.  Prior to joining IBM, he had worked for BASF for 14 years, where he had founded and managed the Mathematical Modeling Group, and led development of numerous optimization and simulation models for various manufacturing and logistics processes.  Dr. Lee published 6 book chapters and more than 40 technical papers, and filed more than 30 patent applications.  Dr. Lee has won three IBM Research Division Awards and a BASF Technical Achievement Award for his mathematical modeling work.  He is a frequent speaker at conferences, universities, and customer events. His research interest includes modeling, simulation and optimization of energy performance of buildings and manufacturing plants, supply chain management, manufacturing processes, services, workforce management, business processes and emergency response operations. 

Pitipong J. Lin

Dr. Pitipong J. Lin is a Senior Technical Staff Member (STSM) in Smarter Analytics, IBM Integrated Supply Chain.  His expertise is in Operations Research, Lean Sigma, and Supply Chain Strategy. 

He received his M.S. degree in Management from Boston University and Ph.D. in Industrial Engineering from Northeastern University, in Massachusetts.  Since 1999, he has worked on over twenty major projects in IBM supporting internal and external business clients. 

Dr. Lin has been recognized in the industry as the thought leader who championed the concepts of using Analytics to create an economic-based, demand driven reverse supply chain.  He received a patent and the Progressive Manufacturing (PM) 100 award for expanding revenue from global parts reuse and increased sustainability. 

Dr. Lin has served as a conference co-chair on three IEEE Symposiums.  He has published over thirty journal articles and proceedings.  In addition to IEEE, INFORMS and other prestigious conferences, his speaking engagements include clients’ annual meetings to expand the Business Analytics community and drive Analytics into the supply chain. 

Sung Seo

Sung Seo is a Senior Managing consultant in the IBM Public Sector Strategy and Analytics Consulting. Mr. Seo has experience as a project management and consultant with a focus in data analysis, process improvement, and supply chain solutions.  He has worked with a number of government agencies including FEMA, the Postal Service, and the Department of Defense.  He joined IBM in 2004 and holds an AB in Applied Mathematics from Harvard University and is completing a MBA in Finance from the University of Pennsylvania. 

Tunay Tunca

Dr. Tunay Tunca is an Associate Professor of Decision, Operations, and Information Technology at Robert H. Smith School of Business at University of Maryland. He received his MS in Financial Mathematics (2000) and PhD in Business Administration (2002) from Stanford University, MS in Management Science (1997) from the University of Rochester, and BS degrees in Electrical Engineering and Mathematics with honors (1994) from Bogazici University. Prior to joining University of Maryland, he was an Associate Professor of Operations, Information, and Technology at Graduate School of Business at Stanford University. Professor Tunca also held positions as a visiting scholar at the Sloan School of Business at Massachusetts Institute of Technology (2005), Wharton School of Business at University of Pennsylvania (2003), Yahoo Inc. (2008-2009), and Hewlett-Packard (2006-2007). His research interests include economics of operations and technology management, pricing and financing of procurement contracts, economics of security, digital goods and piracy, and the role of information and forecasting in supply chains.

Leanne Viera

Dr. Leanne Viera is an IBM Partner in Global Business Services.   For the past two years, Dr. Viera represented IBM as the Industry Chair at the Eisenhower School for National Security and Resource Strategy at National Defense University (NDU).  In this role, she was responsible for the development of the Industry Fellows Program, incorporating a select number of students from major corporations into the Masters Program, and teaching Strategic Leadership and Supply Chain Management.  As a member of the faculty, she led a Strategic Leadership course for a seminar consisting of senior U.S. and international military, federal government civilians, and industry leaders.  She also conducted extensive individual coaching, counseling and feedback sessions for students in assigned seminar groups using the Executive Assessment and Development Program to facilitate the design of student personal and professional development programs.  

Dr. Viera has over 25 years working in Supply Chain and Logistics first at UPS and then as a Partner in IBM’s Global Business Services.   She has worked in both the public and private sectors specializing in industrial engineering, operations research, reverse logistics and network analysis.   She has 15 years of project management expertise managing large complex projects in areas such as disaster response planning, supply chain management, distribution, and manufacturing.   Within IBM, she has also held delivery roles across multiple industries, including Aerospace & Defense, Retail, Consumer Packaged Goods, Electronics, and Logistics Services.   She earned a BS, MS and PhD at Northeastern University.


Michael Ball

Dr. Michael Ball is the Senior Associate Dean and holds the Dean’s Chair in Management Science at the Robert H. Smith School of Business at the University of Maryland. He also has a joint appointment within the Institute for Systems Research (ISR) in the Clark School of Engineering and is a member of the Decision, Operations and Information Technologies Department within the Smith School.

Dr. Ball has over 100 scholarly publications, covering a range of subjects including supply chain management, air transportation, revenue management and pricing and system reliability. Several of his research and consulting projects have led to implementations in industry and government. Throughout his career Dr. Ball has been an active member of INFORMS, the Institute for Operations Research and the Management Sciences. He just stepped down as area editor for Transportation for Operations Research and is now associate editor for the journals, Operations Research and Transportation Science. In 2008, he was president of the INFORMS Transportation Science and Logistics Society. In 2004, he was named an INFORMS Fellow.

Dr. Ball received BES and MSE degrees from Johns Hopkins University in 1972 and a PhD in Operations Research from Cornell University in 1977. 

Arnie Greenland

Dr. Arnie Greenland is recently retired from the IBM Corporation, where he was an IBM Distinguished Engineer and Executive within the Global Business Services, Public Sector Practice.  His career spanned more than 40 years in which he delivered advanced business analytics services for both public- and private-sector clients.  The majority of his work in the past 20 years has been in IBM’s Supply Chain practice where he worked for such clients as the US Postal Service, the Department of Defense, and the U.S Department of Homeland Security. 

Within the corporation’s Supply Chain practice, Dr. Greenland founded the Operations Analytics service area. This group focused on advanced analytics, modeling, and simulation. This team made important contributions to a number of IBM clients. For example, Dr. Greenland led a team at the U.S. Postal Service that brought the use of operations research planning methods to the strategic planning and operational management of USPS processing and distribution operations; and he led work for the Department of Defense to optimize operations at one of the largest depots in the U.S. 

Prior to working for IBM,  Dr. Greenland worked at Price Waterhouse and PricewaterhouseCoopers Consulting.  He was a principal in a small professional services company engaged in the public sector market and worked for other professional services consulting firms, while early in his career he held an academic appointment at George Mason University in the Mathematical Sciences Department where he taught courses in Operations Research, Statistics and Mathematics.  He holds a Ph.D. in Mathematics. 

Paul Needham

Dr. Paul Needham is a Professor of Logistics and Director of the Supply Chain Management Program at the Dwight D. Eisenhower School of National Security and Resource Strategy.  There he teaches courses in logistics, supply chain management, modeling and simulation, war gaming, military strategy, and transportation economics.  Additionally, he has taught courses on international logistics and transportation, logistics strategy, business logistics, military logistics, war gaming, and military strategy at the Air Command and Staff College and the University of Maryland.  He holds an M.S. (1978) in international logistics management from the Air Force Institute of Technology, an MBA (1989) from Troy State University, and a Ph.D. (1997) in logistics and transportation from the University of Maryland where he concentrated on logistics and operations management. He is also a graduate of the Air Command and Staff College and the Air War College. 

Prior to coming to the Eisenhower School in 1996, Professor Needham served in the U.S. Air Force for over 23 years.  He enlisted in the Air Force in 1969, was commissioned in 1973, and he retired in 1992 as a Lieutenant Colonel with over 23 years of service.  From November 1979 until January 1981, Dr. Needham was a Hostage in Iran for 444 days.  In 1990 he was chosen for command of the Little Rock Air Force Base Supply Squadron. During his career he held a number of logistics positions to include logistics analyst at HQ U.S. Air Force, foreign military sales officer, and several logistics staff positions.  Dr. Needham also worked as a logistics consultant analyzing supply chains and business rules.  He has published on logistics modeling, transportation, customer expectations, and the industrial assessment of the transportation industry.

His professional achievements include: 

  • Industrial College of the Armed Forces, Professor of the Year 2008
  • NDTA's Foundation Memorial Medal for Literary Merit 2000, Second Place with John Daly
  • AF Meritorious Service Medal, 1988 and 1990.
  • Defense Meritorious Service Medal.  1981
  • Prisoner of War Medal, 2012

Fearless Ideas Courses Inspire Innovation

The University of Maryland offers a set of “Fearless Ideas” courses through its Academy for Innovation & Entrepreneurship (AIE), a signature initiative to infuse the university with a culture of innovation and entrepreneurship across all colleges, building on the institution's excellence as a research university.

The Robert H. Smith School of Business will offer four Fearless Ideas courses in fall 2014:

Smith School Business Summit Addresses Innovation

On March 28, 2014, at the North Marriott Hotel & Conference Center in Bethesda, Md., students, faculty and business professionals met for the third annual Smith School Business Summit. This year’s theme looked at innovation as an essential building block for the prosperity and survival of corporations. With more than 600 registered attendants, it was the largest Summit yet.

Shannon Lantzy

Shannon began the program in Fall 2010.  Her research interests include information asymmetry, information processing, information use, consumer judgement and choice, consumer-to-consumer information sharing, use and value.

Fall 2014 Events

  • OM Career Night

-       Wed, Sept 17; 5:45 - 8:00 PM; Frank Auditorium

-       Faculty Champions: Pam and Tunay

-       Administrative Support: Lindsey

  • DOIT Dept Meeting

-       Fri, Sept 19; 12-2 PM, Room 1505

-       Lunch will be provided.

  • Careers in IS Night

-       Wed, Sept 24; 6-8 PM, Frank Auditorium

-       Faculty Champions: Hassan and Zeinab

  • WHITE 2014

-       Fri-Sat, Oct 10-11; Washington, DC

-       Faculty Champions: Ritu and Gordon

-       Administrative Support: Faye

-       Link for more info:

  • INFORMS 2014

-      Sun-Wed, Nov. 9-12; Hilton San Francisco

-      Link for more info:

  • Digital Innovation Forum(s)

-       TBD

-       Faculty Champions: Siva and Il-Horn

-       Administrative Support: Lindsey

  • Holiday Party

-       Fri, Dec. 5th; College Park Marriott

-       Administrative Support: Lindsey

  • ICIS 2014

-      Sun-Wed, Dec. 14-17; The University of Auckland Business School

-      Link for more info:

  • Coordinator Meetings (Lindsey, Janet, & Faye).

-       TBD

  • School Assemblies

Fall Semester 
September 5, 2014 - FACULTY AND STAFF
October 3, 2014 - FACULTY ONLY (cancelled)
November 14, 2014 - FACULTY ONLY
December 12, 2014 - FACULTY AND STAFF

Each assembly will take place from 10:00 a.m.-12:00 p.m. in Frank Auditorium.

  • DOIT Seminar Series

OM Seminars



Speaker Name




Faculty Host


10:00 AM - 11:00 AM

Sameer Hasija



Wedad Elmaghraby


10:00 AM - 11:00 AM

Retsef Levi



Ilya Ryzhov


10:30 AM - 11:30 AM

Yao Zhao



Zhi-Long Chen


10:30 AM - 11:30 AM

J. Paul Brooks



Sean Barnes


10:30 AM - 11:30 AM

Ozan Candogan



Raghu Raghavan


10:30 AM - 11:30 AM

Mehmet Altug



Tunay Tunca


10:30 AM - 11:30 AM

Aurelie Thiele


Lehigh University

Margret Bjarnadottir


IS Seminars



Speaker Name




Faculty Host


1:30 PM -2:45 PM

Anitesh Barua



Siva Viswanathan


1:30 PM -2:45 PM

Jeffrey McCullough



Gordon Gao



1:30 PM -2:45 PM

Samba Vallabh



Anad Gopal


1:30 PM -2:45 PM

Barrie Nault



Peng Huang


TechFest is an annual forum hosted by the Department of Decision, Operations, and Information Technologies at the Robert H Smith School of Business, UMD. TechFest brings together leaders from industry and government, who are at the forefront of game-changing transformations enabled by digital technologies, to share their expertise and passion with undergraduate and master’s students at the Smith School. TechFest serves as a valuable forum for students to learn about the amazing potential of information technologies and to explore what it means for their careers.

April 9, 2014 - 6:00pm


TechFest is an annual forum hosted by the Department of Decision, Operations, and Information Technologies at the Robert H. Smith School of Business, UMD. TechFest brings together leaders from industry and government, who are at the forefront of game-changing transformations enabled by digital technologies, to share their expertise and passion with undergraduate and master’s students at the Smith School. TechFest serves as a valuable forum for students to learn about the amazing potential of information technologies and to explore what it means for their careers.

The Information Systems programs @ Smith rank among the best in the world. The undergraduate and graduate programs in Information Systems have been consistently ranked among the nation’s top programs by U.S.News & World Report, and BusinessWeek, among others. 

Business Transformation with Big Data & Analytics

WEDNESDAY, APRIL 9, 2014 @ 6 P.M.


Download PDF

Participating Firms


Michael Brown
Chief Technology Officer
comScore, Inc. 

Michael Brown was a founding member of comScore, Inc. in 1999.  He leads the technology efforts of the company to measure Internet and Digital activities.  comScore’s environment currently has over one year of data online and captures over 1.5 trillion rows of new data every month to measure the Internet in over 45 countries. He also has been responsible for over twenty patent applications at comScore.   Seven of these patents have already been issued by the US Patent and Trademark Office. 

Prior to joining comScore in 1999, Mike worked on several different projects for companies in the Washington, DC area.  One of these projects included working on a large help desk deployment and modernization effort for Deutsche Bahn in Frankfurt, Germany. In 1993, Mike cofounded Pragmatic Image Technologies with several associates from IBM.  This consulting group focused on the implementation of IBM’s ImagePlus technologies at several different firms.  One of the core projects completed was the successful role out of IBM’s ImagePlus product at Pennsylvania Blue Shield to over 1,200 users resulting in the largest image workflow installation on the east coast at that time.

Mike began his career at IBM in 1989 at the age of 19 in the image processing team in Gaithersburg, MD.  He finished his Bachelor’s degree in Computer Science at night at the University of Maryland University College in 1992 and earned his Master’s degree from Hood College in Computer and Information Science in 1997. Please follow this link to view Mike’s profile on LinkedIn.

Jeanne Holm
Chief Knowledge Architect
NASA Jet Propulsion Laboratory 

As the Evangelist for Data.Gov (an open government flagship project for the White House), Jeanne Holm leads collaboration and builds communities with the public, educators, developers, and international and state governments in using open government data. Jeanne is the Chief Knowledge Architect at NASA’s Jet Propulsion Laboratory, driving innovation through social media, virtual worlds, gaming, ontologies, and collaborative systems, including the award-winning NASA public portal ( and pioneering knowledge architectures within the US Department of Defense. She is a Fellow of the United Nations International Academy of Astronautics, a Distinguished Instructor at UCLA, and Chair of the W3C eGovernment Group, and has more than 130 publications on information systems, knowledge management, and innovation.

She is a graduate of UCLA, the Drucker School of Management, and Claremont Graduate University. She is an instructor at UCLA and formerly at Pepperdine University and her courses focus on knowledge management, social network analysis, and collaborative systems. She has been awarded numerous honors, including the NASA Exceptional Service Medal for leadership (twice), NASA Achievement Award for her work on the Galileo and Voyager spacecraft, three Webby’s from The International Academy of Digital Arts and Sciences, Competia’s Champion of the Year, three best practice awards from the APQC, and has led NASA to an unprecedented three global Most Admired Knowledge Enterprise (MAKE) awards.


Faisal Raza
Senior Director Technical Operations

Faisal has been immersed in the software industry for 12 years, where he has helped companies provide innovative products and services to customers seeking a competitive advantage. He is passionate about envisioning, creating and introducing cutting-edge software products and solutions to enable companies to improve profitability, implement leaner and faster business processes, and change the global perspective of how to conduct business more intelligently. He is currently a Senior Director of Technical Operations at Opower, a customer engagement and energy efficiency technology company. He is responsible for delivering Opower's customer engagement products, solutions and solutions to domestic and global clients. 

Working with 93 utility partners and serving more than 32 million households and businesses across eight countries, Opower is a leading provider of cloud-based software to the utility industry. This blue chip client portfolio includes 27 of the 50 largest utilities in the US, and 14 of the 50 largest utilities worldwide. Opower’s platform uses big data analytics and behavioral science to enable utilities to achieve energy outcomes, including energy efficiency, customer engagement, demand response, and thermostat management. Founded in 2007 and publicly traded, Opower is headquartered in Arlington, Virginia, with offices in San Francisco, London, Singapore and Tokyo. Opower’s success has been recognized by the Wall Street Journal, USA Today, the Washington Post, New York Times, CNN, Fox Business News, LA Times, Good Morning America, and President Obama.

Hassan Sayyadi
Lead Researcher
Comcast Research Lab, Washington D.C.

Hassan Sayyadi is a Lead Researcher at the Comcast Research Lab in Washington DC. His research interests lie in the general field of machine learning with a special focus on recommendation and ranking problems in the TV and video domain. At Comcast, he is leading the personalization research team that develops novel personalized search, browse, and recommendation solutions to improve the experience for Comcast’s customers. He is also getting his PhD in computer science from University of Maryland. In his PhD research, he is working on ranking problems in heterogeneous networks, including prediction, personalization, and learning to rank.

Congratulations to Top Graduating Seniors

Congratulations to the Top Graduating Seniors in each major for 2013-14! We will honor these seniors at our 14th Annual Robert H. Smith School of Business Undergraduate Awards Dinner later this semester.

Dean's Leadership Award: Stephanie Graf

Accounting: Kristen Ballou

Finance: Hrach Kelejian

Information Systems: Miles Dickinson

International Business: Claire Moriarty

Management: Sara Ali

Marketing: Lindsay Djuhadi


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