Smith alumnus Bob Johnson, Chief Service Officer of Sprint Nextel and pioneer of the wireless industry, helped his company turn around its customer satisfaction ratings by focusing on solving customers' issues on the very first phone call, according to a recent article published by the Wall Street Journal.
Media Alert: December 17, 2010
For housing market reporters, editors, producers
Contact: Carrie Handwerker; 301-405-5833
UMD Finance Expert on the Housing Industry Outlook for 2011
Will 2011 be the year to take the plunge and start a business? Asher Epstein, managing director of the Dingman Center for Entrepreneurship at the University of Maryland’s Robert H. Smith School of Business is optimistic. He says entrepreneurs with good ideas should go for it – but proceed with caution.
Epstein’s take for
entrepreneurs in 2011:
Dominic Crapuchettes, MBA ’04, bet his future on North Star Games, a board game company he created in 2004 with Satish Pillalamarri, MBA ’04. Now you can find his games — Wits & Wagers, Say Anything and Cluzzle — in your neighborhood retail stores.
Tulkoff Food Products Inc. has been a Baltimore business since the 1930s and is particularly famous for its horseradish products. But processing two million pounds of raw horseradish each year has produced a big problem for the company. The process used to clean the roots generates 100,000 pounds of horseradish peels and 2.2 million gallons of dirty water annually.