College Park, Md. — March 14, 2011 — U.S. small business owners say they plan to add nearly 3.8 million jobs this year, according to the latest Small Business Success Index, released by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business and partner Network Solutions LLC. The semiannual index surveys small business owners to measure the overall health of their businesses and understand how they are using technology.
Why does it pay to be nice to your waiter? Because if you don’t, he’ll spit in your soup. That’s a concern not only for diners, but managers, who know that great customer service is key to building brand and customer loyalty. Most companies hope their employees are behaving in a friendly, professional and patient manner toward customers, and fulfilling their requests. But sometimes employees actively sabotage customers.
Another case competition – another honor for University of Maryland’s Robert H. Smith School of Business. This time a team of second-year MBA students participated in the ACG Cup Case Competition and was declared winner, impressing the judges with their analysis of case study and presentation skills, in February 2011.
College Park, Md. – March 8, 2011 – The Center for Health Information and Decision Systems (CHIDS) at the University of Maryland’s Robert H. Smith School of Business has developed a new framework to help states and the District of Columbia create self-sustaining and effective networks for the exchange of electronic health records. The center assessed the DC Regional Health Information Organization (DC RHIO), the District’s primary health information exchange (HIE).