The research program at the Smith School of Business is excellent across many different fields. This issue of Research@Smith deals with topics as disparate as healthcare management, capital controls and enhancing service productivity.
Four undergrads from the Robert H. Smith School of Business recently experienced a one-of-a-kind opportunity to meet and hear from investing luminaries at one place, at one time – the Oct. 22 Barron’s Roundtable at New York City’s Metropolitan Club.
Research by Kislaya Prasad
Capital controls spur black markets and murder rates
Manipulating the flow of capital can lead to the mafia culture expanding and contaminating their economies.
Can game theory help decision makers? “Sometimes” seemed to be the answer, in a wide-ranging dialogue between Dr. Thomas Schelling, recipient of the 2005 Nobel Prize in Economics, and William Mayer, senior partner of Park Avenue Equity Partners and former dean of the Smith School. The discussion was held at the BB&T Colloquium on Capitalism, Ethics and Leadership on Thursday, November 8, 2012.
Automating customer service functions has become a popular strategy to improve service productivity and cut costs. But too much service productivity can actually cut into a company’s revenue, according to recent research from Roland Rust, Distinguished University Professor, David Bruce Smith Chair in Marketing, and executive director of the Smith School’s Center for Excellence in Service, and Ming-Hui Huang, Distinguished Faculty Fellow at the Center.