The Center for Excellence in Service (CES) and Smith Executive Programs are proud to announce the launch of the inaugural Professional Services Leadership Initiative (PSLI).  This executive education program will be held in two sessions, November 5-7, 2013 and February 25-27, 2014.  Both sessions will be held at the Robert H. Smith School of Business at the University of Maryland, College Park.  Our corporate partners are Randstad, T. Rowe Price, and Jones Lang LaSalle.  

The Society for Marketing Professional Services (SMPS) is partnering with the Center for Excellence in Service (CES) for the third consecutive year, to offer the 2013 leadership advancement program.  The program, to be held on October 17-18, and November 14-15, is designed for A/E/C marketers and business developers to help them gain the business knowledge they need to advance their careers. 

Conference Date & Venue:  June 26-29, 2014, Miami, Florida, USA Conference Co-Chairs: A. Parasuraman (University of Miami) and Roland Rust (University of Maryland) Conference Committee Members: Charles Colby (Rockbridge Associates, Inc.), Ming-Hui Huang (INFORMS Service Science Section & National Taiwan University), Werner Kunz (AMA SERVSIG & University of Massachusetts-Boston), Lia Patricio (University of Porto), Jim Spohrer (IBM) and Michael Tsiros (University of Miami)

This summer, academic experts and business leaders from 28 countries gathered in Taiwan for the 22nd annual Frontiers in Service Conference, sponsored by the Center for Excellence in Service (CES) at the University of Maryland, College Park.

Academic experts and business leaders from around the world gathered to share the latest knowledge on service marketing, operations, and management at the 21st annual Frontiers in Service Conference, sponsored by the Center for Excellence in Service (CES) and hosted at the Robert H. Smith School of Business.

College Park, Md. — March 14, 2011 — U.S. small business owners say they plan to add nearly 3.8 million jobs this year, according to the latest Small Business Success Index, released by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business and partner Network Solutions LLC. The semiannual index surveys small business owners to measure the overall health of their businesses and understand how they are using technology.

Oct. 1, 2010 – The Center for Excellence in Service (CES) at the University of Maryland’s Robert H. Smith School of Business hosted the Social Media Forum, which invited social media and marketing industry practitioners to discuss how marketers leverage social media. Hugh Courtney, vice dean of the Smith School, opened the day by acknowledging the attendees’ and panelists’ various backgrounds, saying, “The right people are gathered here today.”

Oct. 1, 2010 – The Center for Excellence in Service (CES) at the University of Maryland’s Robert H. Smith School of Business hosted the Social Media Forum, which invited social media and marketing industry practitioners to discuss how marketers leverage social media. Hugh Courtney, vice dean of the Smith School, opened the day by acknowledging the attendees’ and panelists’ various backgrounds, saying, “The right people are gathered here today.”

Sixty-two percent of small business owners report they struggle to come up with new ideas that increase revenue. However, the thirty-seven percent of business owners who are successful in innovative marketing leverage Internet technologies to build brand awareness, generate business leads, engage with customers and develop new ideas.

Herndon, VA – Feb 16, 2010 – American small businesses are pushing the limits on new ways to improve efficiency in the prolonged downturn, including a steady increase in social media adoption. The third wave of the Small Business Success Index™ (SBSI), sponsored by Network Solutions® and theCenter for Excellence in Service at the University of Maryland’s Smith School of Business, reports social media adoption by small businesses has doubled from 12% to 24% in the last year.