Research by Rellie Derfler-Rozin Managers can mitigate the effects that verbally abusive customers have on employees Managers of customer service workers can mitigate employee error induced by stress from verbally abusive customers by simulating hostile-customer encounters during task training exercises and by eliminating employee exposure to repetitively abusive customers.

Even if you love the work, money is important, too. It’s just not a topic that will help your chances of landing the job, according to research.

With the right person in charge, finds new research, it’s possible to be the type of employee companies want: ethical and creative.

New research finds hiring managers are biased against job candidates who reveal interest in things like pay and benefits, not just the work itself. But being motivated by both is better for organizations and employees.

Financially vulnerable individuals – those without a savings safety net – stifle their own economic advancement because they negotiate less effectively.

Hiring managers invite harsh moral judgments when they give jobs to friends referred by high-powered individuals within their organizations.

When employees cut corners at work, it might not be mischief or lack of a moral compass. Smith School research suggests it might be monotony.