On March 8, 2006, WUSA-TV, Channel 9 in Washington, D.C., showcased research by Roland Rust, Holder of the David Bruce Smith Chair of Marketing; Rebecca Hamilton, assistant professor; and Debora Viana Thompson, doctoral student; on feature fatigue, or the phenomena of too many product features turning consumers off. Television news anchor Bruce Leshan interviewed Rust at his office in Van Munching Hall where Rust showed examples of products suffering from feature overload as well as those that offer a better experience for users because of their simplicity.
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Download WUSA-TV Podcasts: Gadgets Got You Down?
Related Stories:
National Public Radio Features Smith Research on Feature Fatigue
Smith Business Magazine: Feature Fatigue (Spring 2005)
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