Thursday, November 1, 2012, 7:30 p.m. & Sunday, November 4, 2012, 7:30 a.m.
Research by Kislaya Prasad
Capital controls spur black markets and murder rates
Manipulating the flow of capital can lead to the mafia culture expanding and contaminating their economies.
Automating customer service functions has become a popular strategy to improve service productivity and cut costs. But too much service productivity can actually cut into a company’s revenue, according to recent research from Roland Rust, Distinguished University Professor, David Bruce Smith Chair in Marketing, and executive director of the Smith School’s Center for Excellence in Service, and Ming-Hui Huang, Distinguished Faculty Fellow at the Center.
Four undergrads from the Robert H. Smith School of Business recently experienced a one-of-a-kind opportunity to meet and hear from investing luminaries at one place, at one time – the Oct. 22 Barron’s Roundtable at New York City’s Metropolitan Club.
Research by Rellie Derfler-Rozin
Managers can mitigate the effects that verbally abusive customers have on employees