Can game theory help decision makers? “Sometimes” seemed to be the answer, in a wide-ranging dialogue between Dr. Thomas Schelling, recipient of the 2005 Nobel Prize in Economics, and William Mayer, senior partner of Park Avenue Equity Partners and former dean of the Smith School. The discussion was held at the BB&T Colloquium on Capitalism, Ethics and Leadership on Thursday, November 8, 2012.
Automating customer service functions has become a popular strategy to improve service productivity and cut costs. But too much service productivity can actually cut into a company’s revenue, according to recent research from Roland Rust, Distinguished University Professor, David Bruce Smith Chair in Marketing, and executive director of the Smith School’s Center for Excellence in Service, and Ming-Hui Huang, Distinguished Faculty Fellow at the Center.
Research by Rellie Derfler-Rozin
Managers can mitigate the effects that verbally abusive customers have on employees
Research by Liu Yang
Female corporate leadership can neutralize the gender wage disparity
Firms can take advantage of capable women leaders and position them to nurture a culture of gender equity and subsequent broader base of incentivized workers that feel treated fairly