Smith Research

Prior to the COVID-19 pandemic, multinational companies didn’t have to think twice about increasingly moving toward firm globalization. But the crisis amplified the vulnerabilities of doing business across borders. And now, new research from Maryland Smith is contextualizing the numbers to show the…

Location, location, location. It’s the #1 rule in real estate and very important in the retail landscape we’ve been dealing with since 2010, when the retail apocalypse began. H.H. Gregg’s story is a cautionary tale that can teach us much about how stores can survive if they are in a mall that…

Many analysts of financial markets are concerned that financial markets provide managers with economically harmful incentives.

Buying online and picking up in-store has provided consumers with a new way to shop hassle-free. For retailers, it’s created new operational challenges toward fulfillment scheduling.

Many people use online reviews when looking for a doctor, and since the pandemic began it’s become an even more popular way to find medical care. Margrét Bjarnadóttir and her co-authors have examined the link between online patient reviews and quality of care.

Technology has been replacing people on the job for years, and many displaced workers have done what they had to do - find other employment. Artificial Intelligence is the latest threat to human labor.

Startup companies have traditionally looked for the most experienced venture capitalists they could find to get their businesses off the ground and support their growth. That’s not always the case anymore, according to a study by Smith's Rich Mathews and co-author Naveen Khanna.

Rudeness on the job is the worst. We now use the phrase “hostile work environment” to describe deliberate discourteousness or impoliteness that negatively affects an employee’s ability to do their job. Experiencing this at work has driven many workers to become part of the Great Resignation.

In a world of uncertainty, logistics firms must predict how many resources will be needed to achieve service objectives. According to the recent development of a statistical uncertainty model by Maryland Smith’s Ilya Ryzhov, predicting such costs is within reach.

When Groupon stormed onto the e-commerce scene in 2008 it sought to bring group buying to the U.S. But unlike in China, it never quite panned out as the company envisioned forcing it to pivot to coupons. Now, new research from Maryland Smith is examining why that happened and how companies can best…