Smith Brain Trust

It happens. Sometimes companies let their customers down. And when they do, they need to fix it fast, says Janet Wagner of the University of Maryland's Robert H. Smith School of Business.

Our connections influence how innovative we are at work. Smith School professor Vijaya Venkataramani says the network of your "alters" — the people you turn to for problem-solving advice — can also help you become more creative.

Niratcha “Grace” Tungtisanont, an assistant professor at the University of Maryland, researches flood recovery strategies, focusing on community resilience and preparedness. Her work emphasizes effective disaster relief, influenced by her experience with the 2011 Thai floods.

Smith School professor Debra L. Shapiro and her co-authors argue for the need to reassess the instrument that is dominantly used to assess employees' perception of organizational justice.

What's the big deal about Spotify's unconventional IPO? The music-streaming giant is set to come to market without the help of some big investment bank. It's a known brand, and it's shown growth in its niche. So, why are investors so jittery?

To better understand the subprime mortgage debacle's role in the financial crisis of 2008, Smith School professor Louiqa Raschid says regulators must dissect the underlying financial supply chain.

Have a social outing coming up? Take a minute at the outset to make sure you're on the same page about what you each hope to get out of the experience. You'll have a better time, according to new research from Smith School professor Rebecca Ratner.

People looking to raise money using crowdfunding sites are encouraged to be authentic in their profiles. But research from the Smith School's Jessica M. Clark finds that for some fundraisers, being authentic can hinder fundraising.

For firms advertising online, is it better to target audiences with specific interests or aim for the widest possible reach? In new research, the Smith School's Courtney Paulson develops a method to compute how to optimize both goals.

How much is social media buzz worth to your brand? A new working paper, co-authored by Smith School professor Wendy W. Moe, quantifies the value of word-of-mouth mentions in terms of equivalent advertising dollars spent to influence consumers.